If the boutique is available and cleaned, allow early check-in at no charge. For arrivals before 10am, confirm with housekeeping before committing to the guest. Escalate any refund or credit request to the duty manager.
For staff joining after 1 July, annual leave is pro-rated. Formula: remaining months divided by 12 multiplied by entitled days. Round up to the nearest half-day and verify any carried-over balance before approval.
Use the approved antimicrobial spray for pod interiors. Never use bleach-based products on acrylic panels. Report damaged surfaces before applying any stronger chemical treatment.
Level 1 includes noise complaints and amenity requests that front desk can resolve directly. Escalate refund requests above $50, damage reports, or safety issues to the duty manager without delay.
Before starting night shift, review guest incidents logged during day shifts, pending maintenance requests, expected late arrivals, and all pre-registered guests. Confirm anything unclear with the duty manager before peak arrivals.
All posts must be reviewed by the content lead before publishing. Static photos require written consent where applicable. Never mention room pricing in social posts unless the campaign brief has approved language.